Consumer Account Automation for the Energy Industry
Customer Account Migration Automation for the Power Sector.
Energy Company - Robotic Process Automation (RPA) Consumer Account Migration Case Study
Market
Cooperative Energy / Power
The Challenge
Automated migration of 230,000 customer accounts migration.
Solution
Implementation of an automated process using only front end GUI surface automation.
Automate ANYthing, Anywhere… Your personal army of Robots!
Delivering Automated Consumer Account Migration
Following the purchase of an energy company, the new owner required the migration of consumer account records from the legacy system to their system.
Project Scope
Faced with a manual copy & paste activity of over 230,000 customer account records, from the legacy to the new accounts system, an automated robotic process solution was required. Leveraging T-Plan’s expertise with the ‘test automation’ team we were asked to implement the solution.
T-Plan was tasked with the implementation of an automated process using only surface automation. Robotic solution had to automate both web and client based applications. Additionally the tool had to read secured PDFs using OCR, and process this information intelligently.
The realisation of this process was reached just 20 minutes after our arrival at the corporate offices; after over 3 weeks of failed effort by UiPath.
Virtual Workforce
The solution was designed to automate an end to end process, migrating data from the legacy system to the new system. The project critically involved the reading of PDFs to obtain important account information; with NO API, or application code development allowed. The project included:
Why T-Plan Robot
Results
